Faq’s
Industrial Devices typically include a pre-programmed microprocessor for a specific function and are, in many cases, very easy to use because the on-board CPU handles most of the complexity of controlling the device. These devices also benefit from a long warranty.IoT devices were designed for programmers and developers who are not afraid of sifting through code to build their own firmware or software to get the product working. These devices typically have no firmware or cpu on-board (with a few exceptions), and may require you to dig through data sheets. These devices are sold at a lower cost with a shorter warranty.
Due to the number of requests we receive, it is no-longer possible for us to accept phone calls unless absolutely necessary. Therefore, phone support is by appointment only. If you have a support request, please contact us through the forum whenever possible. Our engineers each have a specialized area of expertise, so your questions may be answered by multiple people with different perspectives.Please use our Contact Us page if you have a private support request. Please reserve email communications for confidential correspondence only. Some email communications may be redirected to our forum.If you need to check an order status, or if you need to correspond with our order processing department, please click here
Most orders are shipped 2-3 business days AFTER the order is placed. Some products are more complicated and can take up to 10 business days to process.Complex orders with a wide variety of items can take 10 business days to process.Orders of 10-25 pieces of the same item typically take 10 business days to process.Orders of 26 pieces or more of the same item can take 20 business days to process.Please contact us if you have any concerns about lead times.
Dcube Store is a dealer of NCD which is the master company behind ControlEverything.com. We are the manufacturer behind all ControlEverything.com and ControlAnything.com products. ControlEverything.com is a product line. ControlAnything.com is a deprecated web site. NCD.io seeks to combine all products from all of our web sites into a centralized place.
Dcube store offers pre-sales product recommendations for select devices. Please schedule a call with our engineers by clicking here.
Please note, all orders must be placed on our web site. We accept credit cards, purchase orders, and PayPal. If you are a purchasing agent having problems placing a order on our web site, please clarify all parts and product options with the engineer who is requesting procurement. Our order department is not trained in all technical aspects of our product options. If you need assistance placing an order, please click here.
To obtain a quote, please add all items and options to your shopping cart.
Go through the regular checkout process, entering your company name, address, and contact information.
Proceed to the Payment screen and choose “Quote Only” as the payment method. Your quote will be valid for 30 days from the time it is submitted.
Before contacting us with a order status request, please note that we require 2-5 business days to process most orders. Large orders can take 5 or more business days. We will contact you with any delays after your order has been reviewed by our manufacturing department. We understand some orders are time sensitive; however, it is not possible for us to accelerate the manufacturing process. If you would like to contact us regarding the status of your order, please click here.
If you would like to return a product in accordance with our warranty and return policy, please click here.
Please use this option if you need to purchase a large quantity of product (100 pieces or more). Due to the time requirements of quoting large quantities, we only provide quotes to existing customers who have evaluated our product. If you would like to become a distributor for our products, please use the Distributor Request contact option below. Please click here to submit a high-volume purchase inquiry.
If you would like to distribute our products, we may be able to help. We require all distributors to have an established sales mechanism in place, such as a web site, or sales representatives who are capable of properly representing our company. You will be required to submit a working link to your online store, or submit advertising examples, or other proof of order processing capabilities before proceeding. If you believe you are qualified to work within these base requirements, please click here.
To submit a warranty inquiry, or an advanced replacement request, click here.
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